Order & Shipping

In order to facilitate the entire shipping and to ensure that you will receive the item in time, please make sure all columns related to shipping info are completed, including mobile number, detailed address, even apartment or unit number. PO Box address is not accepted if you choose express shipment. Non Delivery or extra shipping fee due to personal reasons will not be borne by Stretchactive.

The time frame for order delivery is divided into two parts: the processing time and the shipping time.

If there is no update for more than 30 days, please contact customer service, customer service email: shoporderhelp@gmail.com.

  1. If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact Customer support team to verify within 45 days the date of purchase. 
  2. For other logistics related issues, order and products issues, please make sure to contact our customer service within 45 days from the date of purchase. 
  3. Customs and Duties: For international orders, please be aware that customs duties, taxes, and import fees may be applicable in the destination country. These charges, imposed by customs authorities, are the responsibility of the recipient. We recommend contacting your local customs office for more information on potential fees or restrictions.
MY PAYMENT WON'T GO THROUGH, WHAT SHOULD I DO?

If you’re unable to pay with your debit or credit card, check the following:

  • Make sure all information is correct including the credit card number, expiration date, CVV code and billing address.
  • Check your credit or debit account balance for available funds.
  • Check whether your card is authorized for online purchases, and if the default online transaction limit is too low.
  • Try refreshing the page or logging completely out and then logging back in.
  • Start over with a new order instead of trying to pay for the same order over again.
  • If your payment is still declined, you may need to contact your bank. As part of their security, most credit card companies will automatically block international transactions or payments unless the card holders specifically request that they accept the transaction.
  • Pay with your credit or debit card through Paypal. If you do not have a Paypal account, you can safely and easily use the services as a guest.
  • Try using a different card.
  • Try through PayPal if you have a PayPal account.

If you‘re unable to pay with Paypal

  • Check with Paypal to see if your account has a transaction limit.
  • According to PayPal rules, the shipping address and the billing address must be in the same country, otherwise the payment will be declined.
  • If Paypal is still not working, please try payment with a debit or credit card (Visa, MasterCard, Discover, and American Express).